Privacy Policy

Version 3.0, effective November 2020

Reliant Immune Diagnostics (together with its affiliates, “Reliant”) is a healthcare technology company with the aim of providing greater access to health care, while lowering costs, without compromising patient care. This Privacy Policy describes how Reliant collects, uses, or discloses personal information we receive through our website (, mobile app (MDbox) and any related online services that we provide (collectively, the “Services”). This policy also describes your choices about the collection and use of your information.

Please read the Privacy Policy carefully before you start to use our Services. By using the Services, you agree to be bound and abide by our posted Terms of Use (“Terms”) and this Privacy Policy. If you do not agree to both our Terms and Privacy Policy, or if you violate them in any way, your right to access or use the Services is terminated. Please see Section 19 of our Terms regarding your legal rights in any dispute involving our Services.

IMPORTANT NOTE TO PATIENTS: Notwithstanding any of the privacy practices described below, we handle patient information in accordance with applicable healthcare-specific privacy laws such as the Health Insurance Portability and Accountability Act (“HIPAA”), which can be more restrictive in many respects. Our HIPAA Notice of Privacy Practices therefore supersedes this policy and governs how we may collect, use or disclose such information. If our Services are provided to you pursuant to a relationship with a healthcare professional or organization who has an independent contractual relationship with us, their contractual terms will supersede these terms in the event of any conflict.

IMPORTANT NOTE TO HEALTHCARE PROFESSIONALS: If you are using our Services pursuant to an independent contractual relationship with us, those contractual terms will supersede these terms in the event of any conflict.

1. How We Collect Information

We may collect information about you by various means, including:

2. Types of Information We Collect

In order to better provide you with our Services, we may collect the following categories of information:

If you provide us with information regarding another individual, you represent that you have that person’s authorization and consent to give us his or her information and to permit us to use the information in accordance with this policy.

3. Online User Activity, Cookies and Information Collected by Other Automated Means

Cookies are a commonly-used web technology that allow websites to store and retrieve certain information on a user’s system, and track users’ online activities. We and our service providers may collect information about your use of our Services by such automated means, including but not limited to cookies, pixels, software development kits (SDKs) and other similar technologies.

Cookies and similar technologies can help us automatically identify you when you return to our website or app. Cookies help us review website traffic patterns and improve the website, determine what Services are popular. We can also use such information to deliver customized content and advertising to users of the Services whose behavior indicates that they are interested in a particular subject area.

When you use the Services, the information we may collect by automated means includes, for example:

We may share certain Online User Activity obtained through these technologies with analytics and advertising partners. If a user does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies, but if you choose to decline cookies, you may not be able to fully experience the interactive features our Services provide. You can also block certain information requests on your device through its permissions or privacy settings. Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time, but we do not collect information about users’ online activities across third-party websites.

4. How We Use Information We Collect

We may use the information we obtain about you for purposes allowed by applicable laws, including:

We may also use or share information in an anonymized or aggregate manner for many purposes such as research, analysis, modeling, marketing, and advertising, as well as improvement of our Services.

Where appropriate, we will limit use of your information in accordance with the choices you have provided us and applicable law (including, when applicable, the restrictions described in our HIPAA Notice of Privacy Practices).

5. How We Share Your Information

We will not disclose your personal information to third parties without your consent, except in the following circumstances.

Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us and applicable law (including, when applicable, the restrictions described in our HIPAA Notice of Privacy Practices).

6. Participating in our Text Message Program

7. Your Privacy Choices

We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.

Our Services may contain links to other websites or apps. This can include social media integrations, or embedding certain third party functionality. Please be aware that we are not responsible for the content or privacy practices of such other websites, apps, or functionality and we encourage you to read the privacy statements of any other website, app or functionality that collects personal information, where applicable.

9. How We Protect Information

We endeavor to maintain reasonable administrative, technical and physical safeguards designed to protect the personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot ensure the security of any information you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.

10. Children

We do not knowingly collect personal data from children under the age of 13 on our Services. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Services, please contact us, and we will endeavor to delete that information from our systems. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will endeavor to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us as directed below.

11. International Notice

Our Services provided in the United States are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the United States, as provided in our Terms.

12. Updates to Our Privacy Policy

We may revise or update this Privacy Policy at any time. We will post the updated version on our Services, and may notify you of any significant changes to our Privacy Policy. We will indicate on our Privacy Policy when it was most recently updated. Your continued use of our Services after such updates will constitute an acknowledgment of the change and agreement to abide and be bound by the updated Privacy Policy.

13. Contacting Us

If you have any questions, concerns or comments about this Privacy Policy, our privacy practices, or if you would like us to update information or preferences you provided to us, please contact us at 6500 River Place Blvd, Building 4 Suite 102, Austin, TX 78730, or via email at

This Privacy Policy was last updated November 2020.